Volvo Group

We are in turbulent times. Our environment is full of uncertainties, unknowns, and ambiguity. How do we manage these situations? How do we harness the energy of our teams?



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This lady represents a pattern of how customers are handled. Complaints rose to 45% last month and there is no sign it is improving. The customer care department says it is the case of growing defective products. The production department claims all products pass high testing. Meanwhile the high rate of returns continues.

We have been working from home for 5 weeks now. Some employees are restless. A client wants my team to go on-site for consulting work, but I have employees refusing to go.

"Do not go over the budget. We can't afford it." says my boss. I've just been promoted and I need this project to succeed. But we're experiencing deliverable delays and additional costs. How can I manage this better?